Terms and Conditions

Limit of one class per day.

Instructors and class times are subject to change without notice. Please click here for current schedule.

Grip socks are required at all times and are available for purchase at the studio.

All classes must be prepaid. All sales are final. Classes are non-refundable, exchangeable, or transferable. Packages can not be shared.

We accept VISA, MASTERCARD or AMERICAN EXPRESS.

If you are an existing client, and arrive more than 5 minutes late to class, Core Contour reserves the right not to let you attend the class, out of safety concerns. In addition, if there is a drop-in who is waiting, your spot will be given away. In either case, your session will be lost.

If you are a new client and do not arrive at least 10 minutes before class to get orientation to the Megaformer, you will not be able to attend the class and will loose your intro session. It is very important for us to give you an introduction to the workings of the Megaformer before class begins.

 

12 Hour CANCELLATION POLICY

To Cancel a Class: you must log into your MindBody account and cancel your class online. Emailing the studio or leaving a message is not a valid form of cancellation. Please make sure cancellations are made before 12 hours of your scheduled class start time to avoid penalty, as outlined below.

If you book into a class but come to another class, you will be charged for both sessions. The only way to change class times without incurring a fee is to cancel out of an unwanted class at least 12 hours prior to its start-time and booking into another class. To avoid Late Cancel and No Show fees, you must cancel out of a booked session at least 12 hours before your session start time. Fees will be charged to your account if you late cancel or no show. There are no exceptions.  

Cancellations fees for class packages/single sessions

  • Late Cancellations:  Cancellations made with less than 12 hours before class start time will result in the loss of that session
  • No Shows: If you fail to cancel a class you do not attend, a $25 No Show fee will be charged to your account.

Cancellations for Monthly/Unlimited Members

  • Late cancellations: Cancellations made with less than 12 hours before class start time will result in a $20 Late Cancel fee.
  • No Shows: If you fail to cancel a class you do not attend, a $25 No Show fee will be charged to your account.

Cancellations for Private Sessions:

  • Late Cancellations: If you cancel with less than 12 hours before your appointment, you will be charged a fee equal to 1/2 of your session cost.
  • No shows: If you fail to cancel an appointment, or with less than 1 hour notice, you will be charged the full amount of the appointment.

CLASS EXPIRATIONS: 

  • Single sessions: 30 days from the date of purchase.
  • Believer (5 sessions): 2 months from date of purchase
  • Achiever (10 sessions): 3 Months from date of purchase
  • Enthusiast (20 sessions): 5 Months from date of purchase

Expiration dates for monthly memberships begin from the purchase date.

MONTHLY UNLIMITED / CONTRACTS:

  • Limit of one session per day.
  • Core Contour is not responsible for any bank overdraft fees that may occur from late fees.
  • Valid Mastercard, Visa or American Express must be on file for all active accounts.
  • Month-to-month unlimited or one-month unlimited packages may not be frozen at any time, unless there is a medical emergency that would keep you from being able to participate in class.
  • Contracts can be frozen for a minimum of 7 days and a maximum of 1 month, consecutively. CommitL 3 months unlimited allows for a maximum of 2 freezes. Chisel: 6 Months Unlimited allows a maximum of 3 freezes. 
  • Members who have a Commit or Chisel receive 10% off all retail purchases.

 

WAIT-LIST POLICY

If a class is full, adding yourself on a wait list is a great way to get into the class. If you are on a wait list, and a spot opens more than 12 hours prior to the class, you will be added AUTOMATICALLY. Therefore, if you no longer want to be on a wait list, you need to log in and cancel your wait list, or you will be charged once added to the class which you can not attend. You will get an auto-email confirming that you have been added to class. If it is less than 12 hours, we will email you or call you to make sure you can take the class.